Digital Customer Registry for Rent a Car
Thursday, 17-04-25, Nick Zoumpoulis
As of July 1st, 2025, all businesses operating in the car rental sector (Rent a Car) in Greece are required to implement the new digital customer registry system, as mandated by the Independent Authority for Public Revenue (AADE). This is a significant change that directly impacts the way the industry operates and how customers and reservations are managed daily.
The digital customer registry is not just another bureaucratic step. It is a tool for transparency, standardization, and control, aligning the car rental sector with the modern demands of the digital age.
What is the Digital Customer Registry and why does it concern car rentals?
The digital customer registry for car rentals is a new business obligation, requiring every customer and rental contract to be recorded electronically and transmitted in real-time to the AADE. This means that every company must have the technical capability to:
- Record detailed customer information
- Track active contracts and the involved parties
- Transmit the relevant data through a secure and certified platform
This applies regardless of the size of the business – whether it’s a small local fleet of 5–10 cars or a company with 100+ vehicles.
Challenges and transition period: What to watch out for
The new requirement brings challenges, especially for businesses that do not yet use a digital fleet management system or operate manually. Proper synchronization and immediate compatibility with the AADE system will be key factors for:
- Compliance with the new legislation
- Avoiding fines
- Uninterrupted booking operations during the peak tourist season
Fleet Wise: Ready for the Car Rental Digital Customer Registry
Interneti.gr has already adapted its fleet management software Fleet Wise to fully comply with the requirements of the new regulatory framework. Fleet Wise offers:
- Unified reservation recording and management
- Automatic creation of the digital customer registry
- Integration with the AADE system
- Support for multiple stations, fleets, and users
- Cloud functionality – access from anywhere
- High level of security and speed
Additionally, the team at Interneti is here to support every business in the sector, providing training, support, and customizations to make the transition as smooth and effective as possible.
Learn more about the system here.
Don’t wait until the last minute – Start your preparation now
July is approaching, and the implementation of the Rent a Car digital customer registry is becoming a reality. If you haven’t started the transition process yet, now is the time. With Fleet Wise, you can adapt in time and continue providing top-level services to your customers without stress or technical delays.
Contact us
If you have any questions or would like to see Fleet Wise in action, the Interneti.gr team is at your disposal for a presentation, trial use, and full guidance.